Our Policies

Thank you for considering Abigail’s Bed and Breakfast Inn! Our Adult’s only Bed and Breakfast Inn is located in Ashland, OR in the scenic Rogue Valley, providing convenient accommodations within 0.7 of a mile to town and near Mt. Ashland and Southern Oregon University. Adam and I recommend that you take the time to read our policies. Reading our policies will go a long way to ensuring that you make the right decision when booking your vacation lodging with us.

COVID-19 SAFETY PROCEDURES

As a guest of Abigail’s Bed and Breakfast Inn we appreciate your loyalty and the trust you place in us as your vacation partner.

Recognizing the ongoing and increased uncertainty that COVID-19 has caused, our highest priority is your health and well being. With that in mind we wanted to update you on the current actions that we are maintaining.

Adam and I have been fully vaccinated and have taken the recommended booster shots.  Our guests are more than welcome to remain masked if they feel more comfortable in our environment, however:

  • All rooms and common areas are being sanitized from top to bottom.
  • Sanitizer and masks will be available on site if required.
  • All surfaces, light switches and doorknobs are being sanitized between guests.
  • Your room will be continue to be disinfected, sanitized and linen will be freshly laundered.
  • Our Guest Information App is available for you to download onto your phone. We  will send this out to you prior to your arrival. Use the search bar to find any information relevant to pre-planning your stay with us.
  • We are seating our guests at our communal table once again, but upon request we can arrange for a private individual table. You will be able choose the following options on booking when it comes to breakfast:
  • A No Breakfast rate will be available to you at your time of booking.
  • Chef’s Choice Two Course Breakfast is available at 9.00 am and is include in your room rate at the time of your booking.
  •  Please ensure to confirm type of breakfast service and dietary requirements when booking.
  • We recommend Pre ordering your Cheese/Charcuterie Boards and Picnics at the time of making your booking
  • We cannot accept responsibility for any changes to OSF Theatre events that are cancelled throughout the season. Therefore bookings out of the cancellation period will not be refunded.
  • We recommend Travel Insurance for flexibility.

Abigail’s Policies on Rooms:

  • Abigail’s Bed and Breakfast Inn is an ADULTS (no children at all) only establishment, SMOKE, VAPOR, and MARIJUANA FREE property. A minimum $300 fee and up will be charged to return any room to a non-smoking etc. status.
  • Breakfast is served daily at 9.00 am in our dining room area.
  • Unfortunately, for the comfort of all guests, we cannot accommodate pets.
  • Adults aged 18 and older are welcome to stay in the main house. Children of any age are welcome in the Abigail’s Vacation Cottage; however, please note that we do not supply amenities for infants in the cottage.
  • Check-in hours are between the hours of 3:00 p.m. – 6:00 p.m.
  • Arrangements for late arrivals will need to be made in advance with the Innkeeper.
  • Arrivals after 8.00 pm will incur a late check in fee of $50.00 per room. We do not accept arrivals after 9.00 pm.
  • Our quiet hours are between 10.00 pm and 7.00 am out of courtesy to our in house guests.
  • Early arrivals must be by request, however they are not guaranteed. Our Abigail’s staff are turning rooms over from the previous night to ensure that everything is ready for your check-in at 3.00 pm. A $50.00 fee will be assessed on the bill for urgency and extra housekeeping preparations related to unexpected early arrivals.
  • Please note: drop-off of bags or in-room items can be accommodated by prior arrangements. We do have limited Bike storage for your use. We DO NOT accommodate bikes in our guest rooms.
  • Check-out time is 11:00 am. We are unable to accommodate any late check-out.
  • Abigail’s Bed and Breakfast is an environmentally friendly B&B, and as such we offer a daily “tidy” between the hours of 9.00 am and 12:30 pm. Our guest room amenities are supplied by Greenwich Bay Trading Co.
  • The burning of candles or incense in guest rooms or public areas is not allowed due to insurance regulations.
  • We request that you do not use essential oils in the guest rooms as it may leave residual aromas that may inadvertently affect our other guests.
  • We cater to the comfort, privacy and security of our registered guests. Therefore guest visitors are only permitted on the property with the prior approval of the Innkeepers. Persons not staying at the inn overnight are not permitted in the house at any time.

Abigail’s Policies on Rates and Cancellations:

  • Your deposit guarantees your room rate. The balance of your reservation will be charged 30 days prior to arrival. Bookings made within 30 days of arrival will be charged in full at time of reservation.
  • A cancellation/processing admin fee of $50.00 per room will be subtracted from your deposit, if you cancel your booking 30 days or more prior to your booked arrival date.
  • Cancellations of less than 30 days prior to your arrival date will require payment in full for all dates booked. Only when the room nights are re-booked will the deposit be refunded. This deposit will be less a $50.00 processing admin fee per room.
  • No credit or refunds for early departures or late arrivals.
  • We cannot accept responsibility for any changes to OSF Theatre events that are cancelled throughout the season. Therefore bookings out of the cancellation period will not be refunded.
  • We recommend Travel Insurance for flexibility.
  • Full price for the entire reservation will be charged if a guest fails to arrive/show.
  • The City of Ashland and State of Oregon lodging tax of 11.5% is not included in the room rate.
  • Rates are for the Inn are for one or two persons in a room.
  • Rates for “Abigail’s Vacation Cottage” are for four persons no breakfast or housekeeping during your stay.
  • Balance of charges are due 30 days prior to arrival.

Group Bookings & Whole House Rentals:

  • These policies relate to booking three or more rooms together.
  • We require a deposit of 50% of the total reservation when booking.
  • In addition to the deposit, we will require you to pay the balance of the entire reservation a full six weeks prior to arrival.
  • No refunds on cancellation.

We recommend that because of our strict cancellation policies our guests consider purchasing Travel Insurance in advance. This will cover accommodation losses and travel expenses due to unforeseen circumstances. These may include personal, medical or unfavorable weather conditions. See “Easy step-by-step guides to help you buy the best travel insurance plan. Simple company reviews and helpful free articles to make it easy: Travel Insurance Companies” or see Cancel for Any Reason Coverage.

General Data Protection Regulation Privacy Policy (GDPR):

This privacy policy discloses the privacy practices for Abigail’s Bed and Breakfast Inn and its website. This privacy policy applies to personally identifiable information (PII) collected while staying as a guest and by using this website. It will inform you of the following:

  1. What PII is collected?
  2. How PII is used?
  3. How we market?
  4. With whom PII may be shared?
  5. How PII is secured?
  6. How long is PII stored?
  7. How you can request changes or removal of PII?

What PII is Collected?

  • We collect PII that you voluntarily give us through this website, email or other direct contact with you have with us. This typically includes: Guest Names, Addresses, Phone Numbers, Email Addresses, Dietary Restrictions, Payment Data and any other Reservation Notes you provide us.
  • While on the property, we record video of external entrances.
  • When you book through a third-party, the information you provide the third-party is shared with us so that the reservation can be made in our system.
  • We make use of website analytic tools that collect data related to your activity while on our website. This data is anonymized to protect your privacy.

How PII is Used?

  • PII is strictly used for reservation purposes.
  • Video collected on the property is used for security purposes.
  • Data collected by the website analytics tools are strictly used to help us make business decisions regarding our website and generalized marketing strategy.

How We Market

  • We make use of generalized marketing techniques that do not target a specific individual..
  • We recommend that you follow us on social media if you want to know what is going on at Abigail’s Bed and Breakfast Inn

With Whom PII may be Shared?

  • We do not sell or rent PII to anyone. As our reservation system, Rezovation, is operated and maintained in-house; they have access to our data.
  • Upon valid request by law enforcement or governmental agencies, we will share as minimal PII required to fulfil their request.

How PII is Secured

  • Our website uses SSL technology (https) to encrypt transferred data. Access to credit card information is given only to those employees requiring it to collect payment.
  • All other PII is stored in a secure fashion and accessible to only those employees requiring the information to do their job.
  • Rezovation servers are secured and the personal data protected within their technology environment.

How Long is PII Stored

  • Credit card information is stored (and encrypted) indefinitely within our system. This allows us to reduce the time for future reservations.
  • Video collected on the property is removed based on the system’s data storage capacity.

 How you can request changes or removal of PII

  • You may call us at 541-482-4563 to request changes or removal of PII.
  • It may not be possible to change or remove some or all PII as we must be able to fulfill legal requirements for tax purposes.
  • Requests for changes or removal of PII would be done in the current system and not on any backup devices. Backup devices are set to retain data for a reasonable period of time before being deleted. Backup devices are only used to restore data in the case of a critical data lose at which point your PII may once again appear in our system. We will make a reasonable effort to change or modify your PII from restored data.

If you feel that we are not abiding by this privacy policy, you should contact us immediately by telephone at 541-482-4563.